Booking Information & Conditions

Booking with Simply Journeys

Simply Journeys is a personal travel consultancy operated by David Smith, trading as Simply Journeys.

When you make an enquiry with Simply Journeys, I will research and arrange travel services based on the information and preferences you provide.

Depending on the arrangements selected, your booking may be made through Your Travel Consultant Ltd (YTC) and/or with a disclosed tour operator, airline, cruise line, accommodation provider or other travel supplier.

Before you confirm a booking, you will be given information identifying the relevant supplier or organiser and the booking conditions that apply.

Your Travel Consultant booking conditions

Bookings made through the Your Travel Consultant network are subject, where applicable, to the Your Travel Consultant Booking Conditions.

Read the Your Travel Consultant Booking Conditions

You should read these conditions carefully before confirming your booking.

Where the terms and conditions of a tour operator, cruise line, airline or other supplier also apply, these will form part of the contractual terms governing the relevant travel service.

Enquiries and quotations

Submitting an enquiry through the Simply Journeys website, by email, telephone, social media or another communication method does not create a confirmed booking.

Any quotation is subject to availability and current pricing. Travel prices and availability can change quickly and are not guaranteed until the relevant arrangements have been confirmed and the required payment has been accepted.

I will let you know before you commit to a booking if the price or material details have changed.

Checking your booking

Before confirming a booking, please check all information carefully, including:

• Passenger names.
• Travel dates and departure airport.
• Destination.
• Accommodation and room arrangements.
• Passenger numbers and children’s ages.
• Flights and other transport.
• Services included in the price.

Where passenger names are required to match passports or other travel documents, it is your responsibility to provide the correct information. Please contact me immediately if you identify an error.

Payments

The deposit, balance amount and payment deadlines applying to your booking will be explained before your booking is confirmed.

Payments must be made using the approved payment method provided for your booking.

Please never send payment card details through the Simply Journeys website enquiry form, ordinary email, social media or messaging services.

Failure to pay an amount by the required deadline may result in cancellation of the booking and cancellation charges may apply under the relevant booking conditions.

Changes and cancellations

If you need to change or cancel a booking, please contact Simply Journeys as soon as possible.

Whether a change is possible and the charges that apply will depend on the relevant YTC, organiser and/or supplier booking conditions.

Some travel services may be non-refundable or subject to substantial cancellation charges from the point of booking.

I will explain the applicable conditions and charges as far as reasonably possible before a change or cancellation is processed.

Passports, visas and entry requirements

You are responsible for ensuring that everyone travelling has the correct passport, visa, immigration documentation and other documentation required for the journey.

Requirements can vary according to destination, nationality and individual circumstances and can change. Please check current official government information before travelling.

Any general information supplied by Simply Journeys should not be treated as a substitute for checking the requirements applying to your own circumstances.

Travel insurance

I strongly recommend arranging suitable travel insurance as soon as your booking is confirmed.

Your insurance should provide appropriate cover for your destination, activities, cancellation risks and personal circumstances.

Accessibility and special assistance

Please let me know as early as possible if anyone travelling requires accessibility support or special assistance.

Relevant information may need to be passed to airlines, accommodation providers or other travel suppliers to arrange suitable assistance.

Please do not send detailed medical information using the general website enquiry form.

Financial protection and ATOL

Some flight-inclusive holidays arranged through Simply Journeys may be financially protected under the ATOL scheme.

ATOL protection does not apply to every travel service.

Where your booking is ATOL protected, you will receive an ATOL Certificate explaining what is protected and identifying the ATOL holder providing that protection.

Your Travel Consultant Ltd – ATOL 12789.

The exact protection applying to your booking will be shown on the documentation supplied to you. You should read that documentation carefully.

Problems while travelling

If you experience a problem while travelling, please contact the relevant supplier and Simply Journeys as soon as reasonably possible.

Reporting a problem promptly gives the supplier and/or organiser an opportunity to investigate and, where possible, resolve it while you are travelling.

Complaints

If you wish to make a complaint concerning a booking arranged through Simply Journeys, please contact:

Please include your booking reference, travel dates and details of the issue.

Where appropriate, your complaint will be passed to YTC, the relevant organiser or supplier for investigation.

Your statutory rights

Nothing in this page, the YTC Booking Conditions or applicable supplier conditions is intended to remove any statutory rights you have as a consumer.